Return and refund policy

The Company wants all users to be fully satisfied with products purchased from the Site. If you are not fully satisfied, you can return them, and Normandia will return the value of the ordered products. Buyers have the right to return any product within 14 calendar days of receipt. The returned amount refers strictly to the cost of products. Returns are only possible if products have only been tried, not used for work, thus showing no signs of wear or damage. Return Procedure: Step 1: Verify conformity within 14 calendar days. Step 2: Check return conditions. Step 3: Submit your withdrawal online from your account or the Withdraw from contract / Quick return page. No reason, phone call or email is required. You will receive an email receipt with your declaration and the submission date and time. Step 4: Properly pack products to avoid damage during transport. Refunds will be made within at most 14 calendar days. The customer pays the return shipping cost. Send returned products to: Strada Salcâmilor 24, 410279 Oradea, Romania.